Instead of berating yourself for all the times you screw up, you get to celebrate that you did it one fewer times.
Some will love it, some won't, plus who cares equals move on.
Ask what you can eliminate or reduce that you assume people need that probably adds cost and no value.
I like to say a labor of love always pays off, just not how and when you always expect.
Not all feedback is created equal.
I've noticed all overnight successes take about 10 years.
We tend to cartoonize people and not make them complex.
Contracts make lawsuits. Handshakes make friends.
You can innovate in 100 ways that have nothing to do with a keyboard.
If you starting by leading with how can I help you versus how can you help me, doors will open.
We don't spend nearly enough time thinking about how we sound.
Good support should be about getting people back to work with the tools they need to continue.
Business is really not rocket science. It's just do useful stuff. And avoid useless.
Nike the bejesus out of life. And it will work out.
We're going throug trade-offs between the quality of the experience and the ease of getting it.
It's not what's the use case. It's about why would a customer use this.
It's hard to know, what you'll need to know, in order to know, what you'll need to know.
It's about what your product lets people do.
The way that we get to know ourselves is in the process of creation.
Even though choice is important, too much choice is actually paralyzing.
Success is being the most you that you could possibly be.
Happy people are really those who are authentic to what is good and bad about them.
There is no such thing as customer loyalty. Your customers will not be loyal. Friends are loyal.
Be you. Show your human side. That's what people want to see and identify with.
When it comes to creativity, when you're honest, when you're raw, you polarize.
It's about having service at the heart of what you're doing.
The people you meet are going to be the ones that lift you up to success.
I think a lot of times what we say we cannot do is actually something that we can do.
The support homepage for customers today is Google.
I feel like we all owe it to each other to get to that point where we are happy in our life.
Make it human. And simple. That doesn't mean dumb. It means simple.
Marketing is talking to people about experiences they are having.
I'm not passionate about what you do. I'm passionate about what I do. It's your job to enable that.
We weren't trying to start a company, we were trying to get a computer.
You can't help people. You can only help people that help themselves.
If there is someone you want to be like, stop making money, and go spend a year with that person.
Find me on Twitter @cjgallo or GitHub @gallochris or Instagram @heygallo.